Support

Contact

Email [email protected]. We read every message and reply within two business days.

For privacy or data requests, write to [email protected] instead.

Frequently Asked Questions

When is a new case released?

A new case is published every day. The town of Caldmere never sleeps, but it does keep regular hours.

I lost my progress when I reinstalled the app.

Game progress is saved both on your device and on our servers. If you signed in with Apple, Google, or an email account, sign back in to restore your streaks and stars. If you played anonymously, email us at [email protected] with as many details as you remember (rough dates you played, your device type) and we'll try to recover it.

How do streak freezes work?

You get a small number of streak freezes each month. If you miss a day, a freeze automatically bridges the gap so your streak stays intact. Unused freezes don't roll over — they reset on the first of each month.

I want to cancel my Premium subscription.

Premium subscriptions are billed by Apple or Google, so cancellations happen there:

• iPhone/iPad: Settings → tap your name → Subscriptions → Daily Sleuth → Cancel.
• Android: Google Play app → tap your profile → Payments & subscriptions → Subscriptions → Daily Sleuth → Cancel.

You'll keep Premium access until the end of your current billing period.

Refunds?

Refunds are handled by the App Store or Google Play, not by us directly. For iOS, visit reportaproblem.apple.com. For Android, go to your Google Play order history.

Push notifications aren't working.

Open the App's Settings screen and make sure notifications are enabled and a time is set. Then check your device's system settings to confirm Daily Sleuth has notification permission. If they're still not arriving, email us and we'll take a look on our end.

I want to delete my account and data.

You can delete your account yourself at any time: go to Settings and tap Delete Account (it's in the same place in the mobile app). This permanently removes your account and data right away and can't be undone. Prefer us to handle it? Email [email protected] from the address on your account and we'll delete everything within 30 days.

I think I found a bug.

Please email [email protected] with: what you were doing, what happened, what you expected, your device model, and the app version (shown at the bottom of the Settings screen). Screenshots are golden.

Can I suggest a feature?

Absolutely. Send ideas to [email protected]. We don't promise to ship every suggestion, but we read them all.